DR
Dr R
1 reviews | Active since Feb 2019
02 Apr 2024, 19:03
ABSA ****MED ME BIG TIME
I have been ABSA client since 2007, after realising that, the customer service dropped I requested to close all my accounts, ABSA called and promised that they wont charge me administration, transection, and monthly fees for three months, I agreed to the offer since I have been paying R500 plus for the past six plus months for my cheque account. Only to realise it was just a ****m to keep my in their books so they can milk my money slowly.
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Dr R's updateReviewer Update
03 Apr 2024, 14:40I had online purchase ***** case that was resolved, and I also laid a complain regarding bad service that I recieved at Absa Johannesburg towers branch whereby I visited the branch requesting assistance about the savings account that was declining at the licence department, when I arrive at the branch the lady instead of advising that the product does not allow R4000 plus purchase, she suggested to increase the limit twice in different days until I lost business due to failure to renew the trailer disc in time only after 3 days when the colleague advised her that such product allows only small transections. We then came to conclusion that such product won't be useful to me and I requested that we link account so I can transfer the balance to cheque account, she went to the teller to ask for advice and the teller started transfer process without my concern and charged me R100 for the transfer that I could have done at the ATM for lesser amount. I was unhappy but did not complain.
Later the next day I visited the branch to enquire about pending ***** case and I was told that the case investigator is struggling to get hold of me. I then wrote to the company that deducted (the international company) that processed the payment and they agreed to refund in 24 hours. The money was reflecting with uncleared status for a month until I called requesting to close all my accounts with ABSA Bank.
The next day it was in the morning hours when I receive a call from the lady at ABSA promising to release the money to my account and she promised that I will get free three months waiver. If Absa system is traceable the investigation department will see the initial or person that closed the case or released the pending balance.
Later the next day I visited the branch to enquire about pending ***** case and I was told that the case investigator is struggling to get hold of me. I then wrote to the company that deducted (the international company) that processed the payment and they agreed to refund in 24 hours. The money was reflecting with uncleared status for a month until I called requesting to close all my accounts with ABSA Bank.
The next day it was in the morning hours when I receive a call from the lady at ABSA promising to release the money to my account and she promised that I will get free three months waiver. If Absa system is traceable the investigation department will see the initial or person that closed the case or released the pending balance.
DR
Dr R's update03 Apr 2024, 14:40
Reviewer Update
I had online purchase ***** case that was resolved, and I also laid a complain regarding bad service that I recieved at Absa Johannesburg towers branch whereby I visited the branch requesting assistance about the savings account that was declining at the licence department, when I arrive at the branch the lady instead of advising that the product does not allow R4000 plus purchase, she suggested to increase the limit twice in different days until I lost business due to failure to renew the trailer disc in time only after 3 days when the colleague advised her that such product allows only small transections. We then came to conclusion that such product won't be useful to me and I requested that we link account so I can transfer the balance to cheque account, she went to the teller to ask for advice and the teller started transfer process without my concern and charged me R100 for the transfer that I could have done at the ATM for lesser amount. I was unhappy but did not complain.
Later the next day I visited the branch to enquire about pending ***** case and I was told that the case investigator is struggling to get hold of me. I then wrote to the company that deducted (the international company) that processed the payment and they agreed to refund in 24 hours. The money was reflecting with uncleared status for a month until I called requesting to close all my accounts with ABSA Bank.
The next day it was in the morning hours when I receive a call from the lady at ABSA promising to release the money to my account and she promised that I will get free three months waiver. If Absa system is traceable the investigation department will see the initial or person that closed the case or released the pending balance.
Later the next day I visited the branch to enquire about pending ***** case and I was told that the case investigator is struggling to get hold of me. I then wrote to the company that deducted (the international company) that processed the payment and they agreed to refund in 24 hours. The money was reflecting with uncleared status for a month until I called requesting to close all my accounts with ABSA Bank.
The next day it was in the morning hours when I receive a call from the lady at ABSA promising to release the money to my account and she promised that I will get free three months waiver. If Absa system is traceable the investigation department will see the initial or person that closed the case or released the pending balance.