Absa ****med me

Dear ABSA Victoria West Branch,

I am writing to formally express my deep frustration and disappointment with the service I have received from your branch regarding a failed transaction on Saturday morning.

While shopping at Spar Victoria West, I attempted to withdraw R3,700 in cashback using my ABSA card. Although the transaction was declined on Spar’s side and I did not receive any money, the full amount was nonetheless deducted from my account.

I immediately visited your branch to report the issue and was informed that the amount would be reversed into my account. However, as of today, the funds have still not been returned. To make matters worse, when I followed up with your team, I was met with unhelpful and rude responses.

This is completely unacceptable. That amount represents my salary, and I am now left without essential funds to provide food for my household. I need this issue resolved immediately.

Please treat this matter with the urgency it deserves and ensure that the funds are returned to my account today. I also expect a representative from your branch to contact me directly to provide a clear update and explanation.

This experience has left me extremely dissatisfied, and unless resolved promptly, I will be left with no choice but to escalate the matter further and reconsider my relationship with ABSA.