ABSA + me = toxic relationship, always one-sided!!!!!!!

Was just on the phone with absa for 30 minutes and no one seems to know what i was taking about. i received an e-mail from absa requesting that i transfer a minimum amount of R500 into my cheque account and make 3 digital purchases to get a guaranteed pick n pay voucher. I made 5 digital purchase and transferred R600 into my cheque account but no seems to know about my gauaranted voucher!!!!! my relationship with ABSA seems to be getting dire and dire each other!