ABSA MAXICARE - INNOVATION BAD SERVICE

Wow what terrible service from Absa Maxicare. Have been with them for years they started off as Innovation Maxicare. Wanted to log a claim today as my dishwasher is broken only to be told by the call centre that the policy was cancelled, I asked why as my debit order still went off end of June for July. The callcentre gave me a number for Hailbrey Matthews and took me 4 hours to get hold of her just to tell me that emails was send but OOPS looks like mine came back. I rep**** impossible as all previous claims correspondence was to the same email. She then rep**** o but a sms and a letter was posted (which I again did not receive) I rep**** that the Post Office in SA is non existent and that a company like ABSA should know that and a phone call would have been appreciated. Then I asked the question why was my debit order going off end of June and she explained that it was for the month of July but yet when I want to claim I am not allowed as the policy was cancelled. SO it's breach of contract as it clearly states both parties must do a month notice. Her reply was it's done no more policy and she can't do anything about it. ABSA you just lost a customer and 3 of my friends has the same policy and they verified they also never received any correspondence of any form from ABSA , so there ABSA loosing more clients meaning we are moving all our accounts and home loans SUCH BAD SERVICE AND ATTITUDE