Absa manager are enabling incompetence and laziness by their staff

Last october 2017,my houses was flooded after the storm the whole house.i had forgoten that i had property insurance .after two weeks after the storm i went to absa just to inquire as the repairs were being costly.absa told me that i qualify for a claim ,i should lodge a claim which i did.i had not started on repairs but i had made estimate i told the call center all this,he said i should wait 4 claim 2 be processed first,somone will come to the houses, i wated 3 weeks no one came 2 asses the house,i went 2 the branch again,he said they will send an assesor ,however if i already bought material i should keep receipt and email 2 them.i waited agan for assesor no joy,i went 2 branch ,the agent said they call someone but in case they cannnot they gave details of of the private contractor.the contractor only came once i had phone him.week went by i phone absa ,they said got the report from the contractor but they are now going 2 send their own contract 2 weeks went by .i phone again,the contractor only came after week after.he took picture and receipt of material coz it was more than a month i was loosing hope.he said it will be finalised within 2 days.again 2 weeks pass.i phone to find the status of my claim.the agent said they dont have the contracctors information.i told them that he was at my house 2 weeks bak.i demande to epeak 2 a manager ,they refused,i demande to speak 2 somone who is handling my case they refused.it now february 2018 i do not know the status of the claim,the manager is not available,supervisor is not available,the guy who is handling my case is not available, everybody is just happy 2 get my premium.no one at the call center is knows the status of the claim.i have had this insurance for 22 years ..no joy