GS
Gareth S

1 reviews | Active since Dec 2015

02 Feb 2017, 09:25

Absa Management Fee increases 60%

<p>In January I paid R145 for my Absa Silver Cheque management fee. This increased a whopping 60% in Feb to R235.</p> <p>I called Absa about this hoping to get it resolved as surely this was an error. But no! This is in fact their fantastic 2017 pricing structure! Now I get unlimited transaction instead of the previous 25, but the previous 25 suited me just fine. So essentially I have a 60% increase for no value from Absa.</p> <p> </p> <p>I received no notification of this change, so naturally I am a little annoyed. I then get told by Tulegele in Absa pricing that I could go to the Gold package. Which is R100. Which sounds too good to be true. So, apart from this making no sense, I dont trust you anymore Absa. What's the catch? Surely it makes no sense for someone with a Silver account to pay more than someone with a Gold account which has all these " added benefits"?</p> <p> </p> <p>As the very helpful Legrand at Absa's call centre said to me "THAT IS HOW IT IS"! If Absa really wants to churn their clients that have been with them for over 10 years then this is a great way to make me consider FnB or any other bank really.</p>

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Replies (2)
Absa
Absa's reply03 Feb 2017, 12:44
Official

Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved..

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Best regards,

Absa
Absa's reply03 Feb 2017, 12:44
Official

Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved..

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Best regards,