Avds
Andrew van der spuy

1 reviews | Active since Jul 2011

23 Apr 2017, 10:24

Absa mall@carnival personnel *********

<p>I ordered a debit card replacement online. After 2 months my card was still not at the mall@carnival branch which ****ed me off and I let the **** manager know about it who clearly has been demoted due to her unprofessional way of talking to clients. A month later after numerous apologies and **** I go and collect my absa card with the ex manager in my line of sight who had my card with her as it was not with all the other debit cards. Created a pin and was told the card was activated. Only used it for a couple of online purchases until last week when I tried to make a POS purchase which failed. I then tried to withdraw funds at an ATM and was told that something was wrong with my card. So I contacted the call centre who told me that my card had not been activated by the branch and that I would need to go into "A" branch to get it activated. I work in nigel so today went into the nigel absa branch and was told that the card can only be activated where it was delivered to and after waiting over 30minutes the manager or consultant or whoever was still on hold with the manager at the mall@carnival branch to do who knows what in order for Nigel to be able to activate my card. 30 MINUTES! After waiting 30 minutes prior to that in the que. This mall@carnival ***** manager has gone out of her way to waste my time and caused me so many issues such as not being able to pay for things using POS, having to ensure that my credit card account never goes in the red as then I won't even be able to use my account. This has also resulted in big extra costs for me where I've had to take off from work every ****** time that I've gone into that utter **** mall@carnival branch in order to just have a ****ing debit card replacement that was ordered end of January, or where I've had to send myself cashsend payments in order to draw ****ing money out of my account or all the money spent on phone calls and on hold to your absolute ******* call centre in getting this issue resolved! This is the level of service you can expect from clearly the most *********** group of people at any bank. Take your ****ing card and shove it. I will be closing every single account at ABSA and you can congratulate the demoted ***********, ********* and unprofessional black manager and all her ***********, ********* staff at the mall@carnival branch with them and more specifically her being the reason Absa will lose out on high over priced bank fees you have generated from me in the past. I hope your bank dies a quick death and that all you ***********, ********* and spineless affirmative actions idiots are laid off.</p>

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Replies (1)
Absa
Absa's reply24 Apr 2017, 09:05
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd