KM
Khothama M

1 reviews | Active since Jul 2020

16 Jul 2020, 18:37

Absa - Mall of the South ---- THE BEST SERVICE!

I went into Absa very depressed & seeing no value in life. I went in anyway.

I got assisted by Mrs Angelic Titus. For the first time in my banking experience, I got assisted with a smile. She did not judge me. She truly paid attention to my issue.

She was so genuine. She wanted to help. She phoned around and sincerely did her best. I guess that is all people are demanding from service providers - Do your best!

I am so jealous that I dont have my day to day account with Absa - if that's the service all Absa clients receive, I want a savings account there.

The service made me feel like I own Absa - or I am their only client.

I chose to write this because I sometimes feel that we are mainly attracted to negative reporting & complaining.

Thank you!

0
Replies (1)
Absa
Absa's reply17 Jul 2020, 11:29
Official
Dear Khothama 

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
 
Regards

 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management