Absa mall of the south customer service is appalling.

I am appalled by the service I received at Absa Mall of the South branch today. The consultants are unhelpful and cat like customer service is a favour to Absa clients. I had been struggling to change my address for some time now. Today I took a municipal letter along with a letter of my bills to try and change the address. The consultant said it cannot be done. I told her my frustrations and she said there is nothing she could do. She didn't offer any advice of what I could do. I went to the phone in branch to call ther call centre to express my frustrations, the call centre agent wanted to speak to the consultant who happened to just be passing next to me. She refused to take the phone.I felt so humiliated and left the branch. What kind of service does absa offer to its clients that leaves people so frustrated and helpless. I am going to work on closing this account. Absa is not helpful at all. You say you are preventing ***** by every month you send letters address to me with my account details to an address I haven't lived at in months. And today's treatment at absa mall of the south was disgraceful.