ABSA MALL OF AFRICA WORSE SERVICE

I was at Mall of Africa ABSA bank from around past 9pm in the morning to do deposit for my company after then queued for personal matters. i was on the line for an 1 hour 20 minutes to be exact. Then lady arrived found me sitting down for my turn. While was there waiting for my turn lady came in and greeted me and asked which line i was i am told her. She then sit down around the corner then move around the bank and later spoke to security gentlemen and was complaining about the chairs saying she needs something comfortable. She then sit down on the other site where i was, few minutes later she was called to the desk to be helped. i confronted the customer service lady who was rude did not even want to listen to side, the security came to support me but she never listened. What made me so angry and disappointed the amount of time i waited there to be served. Sometimes SORRY does not help and they showed no remorse. I have seen what they mean small customers i felt just like that.