ABSA Mall of Africa. Terrible service

My wife was inside the branch at Mall of Africa where she was waiting for her turn to open an account for our daughter. I was running a few minutes late due to having to go to a different bank. I arrived at the door 2 minutes after they closed. My wife asked the security officer if he wouldn't mind letting me in as we are just there for the 1 transaction. He refused and was rather rude with her.... I was forced to stand outside the door for almost an hour due to the slow service on top of all of this. While I was standing outside waiting I saw him letting in other people.... I see this as truly unprofessional and uncalled for. So needless to say... We decided not to bank with ABSA bank anymore. Thank you for this eye opening experience... I now also know why most people are leaving this bank.... No personal touch or common decency