ABSA Mall at Reds Poor Customer Service and Delays

I visited ABSA Mall at Reds on 16/08/2017 for a new credit card activation and debit order query. I arrived front in the queue since the bank was quiet at around 11h40. 2 of the 3 customer service agents had ABSA staff working and occupied. I waited 45 minutes INFRONT of the queue and then another lady came and sit on a chair infront of the queue. When it was my turn eventually the customer service agent told me "This lady's query is MORE IMPORTANT than mine" since she had ***** on her credit card and helped the lady pushed infront of the queue. How would the agent know MY query was not important and why would someone else be given preference ? I was serviced around 55 minutes INFRONT of the queue. Now I ask you ABSA why are your staff treating me like garbage or giving preference to other people ? If I waited 5 or 10 minutes I would not have minded. The attitude was unacceptable and my business had a turnover of more than 30 million rands in the past few years through my ABSA Account and you treat me like garbage. I do not want to be treated with a preference just as an equal since I waited 45 minutes INFRONT of a queue. I will move my 5 accounts and home loans since this time you sincerely showed me your worst service.