Absa mall@55 terrible service

Once again after 7 months of banking with absa after being told the last time that my drivers license can be used as proof of identity and that the issue was resolved I went in the mall@55 branch once agin and the exact same lady (Lerato) tells me she can't assist me with anything and was being very rude even tho I explained the branch manager said license can be used as proof of identification I'm very disappointed and I really hope that she doesn't treat all customers in this manor. If this issue can't be resolved I will be closing my account