ABSA MAKING ME TERRIFIED USELESS SECURITY CHECKS I AM PAYING FOR YOUR MISTAKE

So Absa, fails to debit me for my personal loan which normally takes place every 26th of the month. I never app**** for any payment relief so i expected the debit to go off this month like it does every month. Only to find that it didn't, i found that out by checking my online banking myself. So i called them, spoke to a guy named George, he said there was an issue and the debit order wasnt request, so no fault of my own, he then says ok, he will request for another debit to go off this Friday that past, still no debit goes off. I then get a call from other lady on Friday and she says there is no record of a call with George and no debit was requested and she wants to put through another 1 now with all the ***** **** that happens with banks telephoni ally, i declined amd said i will go to my branch. Now i get a sms stating that i missed a payment and i will be listed. What nonsense is this, it is not my fault, i tried to reticfy your error by myself and the call is not traced so what **** you speak saying all calls are recorded. He couldnt even give me a reason as to why the debit order was not requested. I even asked him if i can get an email confirming the debit is going off Friday, he say he is sure i will get a notification. I did not. I cant believe Absa will list me for an error that they have made and im terrified in terms of who I spoke with and there being no record of the conversation