wW
winstoncartersnr W
1 reviews | Active since Mar 2012
10 May 2020, 06:07
ABSA making me pay my bond over 40 years when I had 4 years left on it.
ABSA private banker Mrs Ruby Pienaar agreeing on a ABSA package over 4 years and I later find out the contract was done for a 20 year period and me thus paying my bond off over 40 years. ABSA RESPONSE To my complaint on 17 Febyary 2020 was to get back to me the following day, it's almost 3 months and nobody has contacted me.... Was ABSAs response genuine like their contracts that they change without the clients knowledge...
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
11 May 2020, 13:07Dear Winston
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply11 May 2020, 13:07
Official
Dear Winston
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's replyOfficial
12 May 2020, 12:03Dear Winston
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,
Lebogang Masiane
Group Customer Care
Absa's reply12 May 2020, 12:03
Official
Dear Winston
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,
Lebogang Masiane
Group Customer Care