ABSA making it impossible to use my card though I did nothing wrong.

I have an ABSA credit card (BA Card). It expired end of Feb. Im currently on secondment in the Netherlands. As such, after a discussion with ABSA they said I could send it to my accountant in Cape Town - which I did after completing a form etc. The card was delivered to her but with a ***** block on it - and the ***** block can only be removed by me going into an ABSA branch in South Africa - which, as per above I cant do. I have had like 10 telephone calls, and sent like 10 emails. All with the same response. It just seems ridiculous. And, by the way, I spend over R1m on the card each year.