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1 reviews | Active since Aug 2016

19 Jul 2022, 10:03

Absa makes you go in circles

App**** for a credit card, card was approved, all documents were sent. I received the credit card and tried using it however it was blocked, called the call centre they advised I need to submit fica docs which I have already done. I went to the bank and submitted the documents however my card is still blocked as the call centre said it takes 3-5 days to process the FICA DOCS, this is ridiculous I am running in circles all I want is my card to be unblocked. All the docs have been submitted so I dont know what the issue is

0
Replies (3)
Absa
Absa's reply19 Jul 2022, 10:56
Official
Dear Akshar Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***3. Kind regards,Group Customer Care
  1. Rezona Louw
's update19 Jul 2022, 11:03
Reviewer Update
Thank you Renoza, awaiting your call

my contact number is ***
Absa
Absa's reply19 Jul 2022, 13:15
Official
Dear Akshar Thank you for your posting.

We will provide you with feedback as soon as our investigation is concluded. Kind regards,Group Customer Care
  1. Rezona Louw