BN
Bonita N
1 reviews | Active since Apr 2021
08 Oct 2025, 23:59
Absa makes money by preventing removal of recipients from NotifyMe
Absa charges for their NotifyMe service and then does not allow you to remove recipients. Trying to call in is impossible as they are permanently 'experiencing high call volumes' - probably because the app and online banking malfunction most of the time.
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Replies (3)0
Replies (3)
Absa's replyOfficial
09 Oct 2025, 12:02Dear Bonita
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5
Kind regards,
Group Customer Care
Vanessa Crowe
Absa's reply09 Oct 2025, 12:02
Official
Dear Bonita
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5
Kind regards,
Group Customer Care
Vanessa Crowe
BN
Bonita N's updateReviewer Update
14 Oct 2025, 00:086 Days later and still no resolution. It is beyond my comprehension that it can be so difficult to change details on an account.
BN
Bonita N's update14 Oct 2025, 00:08
Reviewer Update
6 Days later and still no resolution. It is beyond my comprehension that it can be so difficult to change details on an account.
Absa's replyOfficial
14 Oct 2025, 11:04Dear Bonita
Regarding complaint C-***5, I sent Mr Herholdt an email on Friday and still waiting for his response. I will need him to response before close of business today
Kind regards,
Group Customer Care
Vanessa Crowe
Absa's reply14 Oct 2025, 11:04
Official
Dear Bonita
Regarding complaint C-***5, I sent Mr Herholdt an email on Friday and still waiting for his response. I will need him to response before close of business today
Kind regards,
Group Customer Care
Vanessa Crowe