1 reviews | Active since Sept 2018
ABSA ....... MAKES ME SICK
I have been an ABSA ( United / Volkskas) client for as long as I can remember - I have been doing digital banking for ages. Last week I made transactions etc. but from Monday onwards it has become an utter nightmare to transact - in fact I have no access to the system - I keep calling the call centre ( from abroad) spending a fortune on calls and still nothing is being done - I have send over 55 emails to the support centre and they keep telling me the same thing - I have exhausted myself typing the same info over and over again just to be told on screen that my credentials dont match - today I am told to get a POA in SA to manage my account and that I need certified copies of Id's and passports etc. and signed by an Embassy or Consulate - Are you INSANE ? I an travelling in remote areas - nowhere near any civilization and I am not spending EURO 100 to have my passport certified - YOUR system is not allowing me access - you fix it - I have begged you to call me directly which you refuse !!!
Dear DenysBotes
Thank you for bringing this matter to our attention.
We sincerely apologise on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Best regards,
Dear DenysBotes
Thank you for bringing this matter to our attention.
We sincerely apologise on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Best regards,
