DB
Denys B

1 reviews | Active since Sept 2018

06 Sept 2018, 16:11

ABSA ....... MAKES ME SICK

I have been an ABSA ( United / Volkskas) client for as long as I can remember - I have been doing digital banking for ages. Last week I made transactions etc. but from Monday onwards it has become an utter nightmare to transact - in fact I have no access to the system - I keep calling the call centre ( from abroad) spending a fortune on calls and still nothing is being done - I have send over 55 emails to the support centre and they keep telling me the same thing - I have exhausted myself typing the same info over and over again just to be told on screen that my credentials dont match - today I am told to get a POA in SA to manage my account and that I need certified copies of Id's and passports etc. and signed by an Embassy or Consulate - Are you INSANE ? I an travelling in remote areas - nowhere near any civilization and I am not spending EURO 100 to have my passport certified - YOUR system is not allowing me access - you fix it - I have begged you to call me directly which you refuse !!!

0
Replies (1)
Absa
Absa's reply07 Sept 2018, 12:10
Official

Dear DenysBotes

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

Best regards,