ABSA makes banking difficult

I am a Gold Cheque Account holder and I find it quite an inconvenience that everything I need to do, can only be done inside an ABSA branch as the consultants cannot help you with anything and when you do go to a branch during lunchtime you spend 40 minutes waiting and still to no assistance and once the teller is finished with a client during the busiest time of the day, they walk out of the branch to take their lunch time. Banking is supposed to be made easier. I went to ABSA Rosebank 3 times this week so far and spent over 2 hours of my week sitting in a branch during 1pm to 2pm to no assistance and where you have branches listed on the internet those branches don't even exist anymore...banking is supposed to simplified not spending most of my time trying to find a branch and then spend hours waiting for assistance which I don't get!!!!!