Absa make promises they dont keep and their service is shocking!

Absa make promises they dont keep and their service is shocking! Everytime I go online I see that I qualify for a loan or increase on credit card - I app**** for an extra loan - after some time I got letters to say they are unable to open my attachments which are all in PDF - I sent everything I was told to. I sent them again twice and eventually received an email they were received. Never heard anything again...I then reapp**** and sent everything again....to date no response or call. Why offer something if they are not going to give it and no response is just plain rude and disrespectful to a long term client of ABSA - going into a branch is a night mare...very disappointed in their service or lack thereof. I found the staff to be unco-operative and didnt seem to know what they were talking about. This is a matter that should be handled by competent and efficient staff.