Absa Machine switched off did no give my cash

On the 03-01-2018 i went to draw money at the Atm in despatch eastern cape just before the machine was to depense the cash the machine went off line i called the absa contact center and they transfer me to capitec as i am a capitec client between the 2 banks they dont give me proper feed back say i must wait 30 days for them to check the error this is so wrong as even thou i am not an absa client they just dont seem to care about they can sort this out client satisfaction is shocking Capitec is just as shocking when you call them all they say is i must just wait fo them to do there checks well i am now gat vol i want my money they owe me and would like feedback when am i getting my money dont tell me 30 days i have rights too.