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gail N
1 reviews | Active since Mar 2019
27 Jun 2024, 09:23
Absa - - MABEL VILAKAZI ***
I had *****ulent activity on my savings account on 18th of June - - supposedly under investigation & to hear back as promised by absa - - MABEL VILAKAZI on 26th June at 10.46 - - - - NOT A WORD NO CALL NO EMAIL - - /in the meantime abs have charged me R23 for the transaction - - 2 declined withdrawals & a NOTIFICATION FEE!!!!! I am a PENSIONER. & R23 off my empty bank account is a huge problem for me - - - - when will absa follow up with me after the almost 2 weeks of INVESTIGATION????!!!! I am still in the dark as to this situation & out of pocket!!!!!
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Absa's replyOfficial
27 Jun 2024, 10:24Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply27 Jun 2024, 10:24
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,