LL
Lorna L
1 reviews | Active since Jul 2010
16 Mar 2018, 15:02
ABSA lying through their teeth
Pathetic customer service. Randomly Absa has decided to block the Flexi reserve funds on joint home loan accounts . First feedback was FICA has expired and our account has been blocked WITHOUT notification. When we called the agent told me that FICA expires after 5 years. On next call I queried this as the last home loan we app**** for was 2016, which means my FICA was updated in 2016. So I was told it is a technical issue. Next call first call centre agent again says it is not FICA. Passes me to someone else, this call agent tries to convince me that suddenly FICA expires in two years. I then requested to talk to supervisor, who agains FICA block on my account and it should expire in 5 years and she cannot help me. #timetoleaveabsa
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Replies (2)
Absa's replyOfficial
19 Mar 2018, 09:50Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you.
Regards
Claudette
Best regards,
Absa's reply19 Mar 2018, 09:50
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you.
Regards
Claudette
Best regards,
LL
Lorna L's updateReviewer Update
19 Mar 2018, 11:36Call reference with homeloans is : ***8
Call reference with CCP complaint is: ***
ID ***
Account number : ***
I now see this morning that the funds are available again. So all the nonsense regarding FICA not being right was just lies to cover technical issues?
This has been very disappointing.
LL
Lorna L's update19 Mar 2018, 11:36
Reviewer Update
Call reference with homeloans is : ***8
Call reference with CCP complaint is: ***
ID ***
Account number : ***
I now see this morning that the funds are available again. So all the nonsense regarding FICA not being right was just lies to cover technical issues?
This has been very disappointing.