Absa-lutely terrible

<p>Last year September 3 of the members of a fund raising group opened a business banking account with Absa Table View branch. We arrived with all documents required and the procedure to my dismay took 2 hrs and 30 min.</p> <p>A few weeks later we were notified that the account was not Fica'd so we returned only to be told that we should not worry all is ok.</p> <p>since then we have been banking but not withdrawing. </p> <p>On Friday 2 of us approached the counter with Id's ready to withdraw an amount for promised holiday project . We were told that the account has been locked and no funds could be withdrawn. </p> <p>We were reffered to Client Services Manager Audrey Stober.</p> <p>She looked at the account told us we cannot withdraw because the system shows that no documents were saved on the computer.</p> <p>I then asked her to go and fetch the person responsible. She then left through a door came back and told us that he was not in that day.</p> <p>she took my cell number and told me that she would schedule a meeting between ourselves and Avumile.</p> <p>After much thought I have come to the conclusion that this situation is just not ok</p> <p>Something screams Identity Theft. *****.</p> <p>If one persons papers went missing perhaps that can be excused but all 3?</p> <p>Our Id's were copied and our proof of residence which means perhaps that 3 other people could be using our information.</p> <p>this is not paranoia it happens everyday and nobody is safe.</p> <p>The bank has an obligation to keep personal information safe.</p> <p>The inconvenience of not being able to withdraw from the account to honour our commitment resulted in funds drawn from a personal account. </p> <p>I really need this to be cleared up. Just as the banking institutions regard time as precious so do your clients.</p>