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AL
Adriaan L

1 reviews | Active since Oct 2020

12 May 2022, 06:57

Absa -lutely disgraceful

We've logged a claim with Absa more than a month and a half ago. We received a claim number, and Absa sent out service providers to inspect, write reports and provide quotes to Absa. This all happened in a week. But now that the damage needs to be repaired they are stalling. Water damaged bathrooms and bedroom, and we're still waiting.

0
Replies (7)
Absa
Absa's reply12 May 2022, 10:26
Official
Dear Adriaan Lategan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
AL
Adriaan L's update13 May 2022, 13:35
Reviewer Update
Hi Rezona. I appreciate your quick response. But the matter is still not resolved. I've been on the line with the Claims Team now, and all they tell me is that my claim is with an internal assessor. He received it on the 9th of May, but the claim was logged in March already! I have a hole in my wall. There's water damage everywhere. Can you please send me ABSA's CEO's details. This is not the first time we had issues with ABSA.
Absa
Absa's reply13 May 2022, 14:50
Official
Dear Adriaan Lategan Thank you for your posting.

Please refer to our email send to personal email address.

Kind regards,Group Customer CareRezona Louw
AL
Adriaan L's update13 May 2022, 15:02
Reviewer Update
Hi Rezona

The automated reply sent to my personal email address does not answer my question.

Please provide me with the information asked for.

Regards

Adriaan
Absa
Absa's reply13 May 2022, 16:29
Official
Dear Adriaan Lategan Thank you for your posting.

Please refer to our email send to personal email address.

Kind regards,Group Customer CareRezona Louw
AL
Adriaan L's update13 May 2022, 17:10
Reviewer Update
Hi Rezona

Absa still hasn't sent what I requested. Please share the CEO's details with me.

Regards
Absa
Absa's reply16 May 2022, 10:43
Official
Dear Adriaan Lategan Thank you for your posting.

Please refer to our email sent to your personal email address providing you with the requested information.

Kind regards,Group Customer CareRezona Louw