MB
Marisa B
1 reviews | Active since Oct 2017
01 Dec 2020, 17:26
ABSA Lotto payouts failure AGAIN.
Once again: ABSA does not respond as to why the payouts for Powerball draw 1150 of 27 November 2020 not yet done? Today is 1 December 2020 and no payout and no explanation despite logging the query. Why every other month do we need to chase after ABSA for a few lotto rands but they have no problem taking their Commission each ticket you buy. Please don't tell me to contact Ithuba. An ABSA client pays R2.50 for every ticket for you to process with Ithuba.
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Absa's replyOfficial
02 Dec 2020, 10:52Dear Marisa Byliefeldt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care
Absa's reply02 Dec 2020, 10:52
Official
Dear Marisa Byliefeldt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care