Absa lost track on customer service #work from home disaster

On 12 July 2022 I laid a complaint on helloPeter regarding an issue I reported to Absa that didn't get resolved. Now 2 weeks later, there is nothing, no email update no phone calls nothing. I called Absa customer complaints to complain about my complaint that doesn't get sorted. The consultant said she will get someone to call me back ASAP. Still no phone calls or update. This is really pathetic service if customer complaints can't even help you. So what is the next step, Ombudsman?