Absa lost their Personal service

Absa lost their Personal service My Parents is loyal customers of Absa for Years and decided to move abroad My dad unfortunately lost his password for internet banking and His phone can not connect to the network there Making it imposable to reset the password We try to get help from George Absa but it seems that they can not assist sins I have no Authority over the Account I have Explained that my parents have a medical emergency I just wanted them to change the phone number evin ask if they want to speak to them over the phone the *** Number is a problem connecting from that Africa country...

I find it difficult that ABSA failed to go out of there whey to help in this regard just giving me a 011 number is not Helping my Elderly Helpless parents with a medical emergency in a African country....