Absa lost R16500 of my hard earned money

I have been an Absa customer for a long time now and never have I ever experienced the level of pathetic service I have for the last week.

On the 2nd of June, I paid an amount of 16500 to a beneficiary (rental), the payment has since not been cleared into the beneficiaries account to date and nobody at Absa can tell me what the hell is going on.

I have made previous payment to that beneficiary without any problems.

Absa, you are messing with my home and my ability to keep through no fault of my own.

Needless to say, I am now at risk of loosing a rental property as nobody can tell me where the money is current residing or what the process is to get the money to the beneficiary or either back into my account for a another payment.