ABSA LOST MY MONEY!!!!

I made an EFT payment from my ABSA check account on the 28th June, and still by the 5th of the month, my Payment has still not been received!!!!! The payment was indicated to be successful on my ABSA, however Standard bank now claims they have to date not received the payment. I then went into both the Standard bank and the ABSA branches to obtain proof that on the ABSA end it was successful, and on the Standard bank end, it was not received. I did this on the 2nd of July. Then went into the ABSA branch again on Tuesday 3 July, and after waiting in a line for 1hour, the Consultant sent an email only, to missingpayments.absa.co.za . I have still not received any feedback, communication or response regarding this query!!! It is R3800, that has now disappeared and its my money. Secondly my account that was being paid, is now also in arrears due to this stuff up from my Bank. And a Banks SOLE PURPOSE is to keep my money safe correct>??