Absa lost my money

About 4 months ago it somehow happened that my debit card was cloned. They withdrew R4600 on that same day before I even knew it happened. I reported it to Absa straight away and they assured me they will investigate. 3 MONTHS later after I had to keep following up with them, they finally told me that it was resolved and they will pay back the money. It has been about a month now again and I'm still waiting. Every time the consultant at the branch phones the lady at head office to find out what is going on she never answers her phone. The one answer I got was \we have a lot of these claims to sort out". Does this mean Absa is the most unsecure bank that anyone can just ***** from anyone's account and then they take months to figure it out?"""