SD
Stephen D
1 reviews | Active since May 2020
02 Apr 2021, 11:45
Absa locked my digital services
Good Day
My digital services have been blocked due to unpaid fees. What nonsense is this?? This is the worst bank!! I was transacting on it yesterday but today its not working!!
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
06 Apr 2021, 11:32Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply06 Apr 2021, 11:32
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
SD
Stephen D's updateReviewer Update
06 Apr 2021, 11:56Good Day
My service is back to normal after speaking to App/Digital support. My cost account is my credit card which is in arrears so the consultant switched to my savings account to collect those fees.
Its back to normal.
My service is back to normal after speaking to App/Digital support. My cost account is my credit card which is in arrears so the consultant switched to my savings account to collect those fees.
Its back to normal.
SD
Stephen D's update06 Apr 2021, 11:56
Reviewer Update
Good Day
My service is back to normal after speaking to App/Digital support. My cost account is my credit card which is in arrears so the consultant switched to my savings account to collect those fees.
Its back to normal.
My service is back to normal after speaking to App/Digital support. My cost account is my credit card which is in arrears so the consultant switched to my savings account to collect those fees.
Its back to normal.
SD
Stephen D's updateReviewer Update
06 Apr 2021, 12:00What upset is that I didn't receive any notification that my services would be blocked due to unpaid fees. The day before it was working fine.
SD
Stephen D's update06 Apr 2021, 12:00
Reviewer Update
What upset is that I didn't receive any notification that my services would be blocked due to unpaid fees. The day before it was working fine.
Absa's replyOfficial
06 Apr 2021, 12:22Dear Stephen
Thank you very much for letting us know that the services are back to normal and apologies for not having received any notification.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you very much for letting us know that the services are back to normal and apologies for not having received any notification.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply06 Apr 2021, 12:22
Official
Dear Stephen
Thank you very much for letting us know that the services are back to normal and apologies for not having received any notification.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you very much for letting us know that the services are back to normal and apologies for not having received any notification.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,