1 reviews | Active since May 2017

07 Apr 2021, 23:50

Absa locked my digital services

I have been a loyal customer with many accounts and a homeloan that is paid off.. But I am now officially sick and tired and DONE with you guys. I even got handed over for unpaid fees that I had no idea about because it does not show anywhere as unpaid. How can you charge fees on the 7th when I ask for it to be debited on the 27th? No way to change it??? You now expect me to visit the bank. I work from home with a baby. I don't leave my house. I need to risk going to a bank. My partner has never had ANY issues or hidden fees with Capitec. I have just cut my cards into 80 pieces and Tomorrow. Mark my words. I AM DONE. I am moving to capitec after being a customer since birth when my parents opened an account on my name. Useless. Careless. Greedy *******s.

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Replies (1)
Absa
Absa's reply08 Apr 2021, 08:55
Official
Dear Suzani de Jager Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***0  Kind regards,Rezona Louw Group Customer Care