ABSA lockdown payment plan ripoff!

During lockdown we arranged a payment relief plan on our home loan with ABSA. As described by the telephone operator, the relief plan will last for three months, where after our bond repayment will be extended by the amount of months in relief plan (three) plus interest. We pay twenty five percent of our bond during this time

We have received a notice of account which states our bond repayment has been extended by twelve months, a whole year, after just three months of relief payments at twenty five percent.

This means that our bond has been exaggerated with one hundred and fifty thousand rand after just three months of relief payments at twenty five percent.

I think if this was explained to customers, nobody would have chosen the option.

After sending enquiry emails to ABSA, I have received no other emails explaining the situation, except a mail that states my case has been closed.

I have requested the recording of the conversation (for quality and security purposes) but no reply.

ABSA ignores any and all response to this issue

Pathetic