AM
Aadil M
1 reviews | Active since May 2012
01 Sept 2022, 15:47
ABSA LOANS TEAM - UNACCEPTABLE
went through the process of applying for a loan - to be told approved & will be paid out the same day - then no feedback - suddenly a week later got a hold of a Manager who confirmed will resolve by COB and also cannot get a hold of them further. unacceptable business standards
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Absa's replyOfficial
02 Sept 2022, 11:50Dear MR MA MALEK
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***3 .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***3 .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply02 Sept 2022, 11:50
Official
Dear MR MA MALEK
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***3 .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***3 .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,