ABSA loans restructure department

I went into my branch at Absa New Market Alberton, and requested a loan restructure on my instalments. I was told by Janine that they would contact me in a couple of days after completing my documents. Almost 2 weeks later it cost me to go back into the bank only to be told by her that the loans department is difficult to reach as they don't have contact numbers. She told me she would sort it out and get back to me the following day (13 March 2018) again on the 13th I phoned Janine and she forgot all about me, she phone me back later telling me they can only lower my instalment by R700. The 14th I get a call from Nasvira from ABSA loans restructure department informing me that she is working on my request. Today the 15th I get a call from her stating that they CANNOT assist me, and cannot lower my instalments??? As according to them I can afford the instalments. (so if I could afford it Nasvira, why did I waist my time requesting for a restructure?) I have explained to her iam self employed and do not earn a fixed income. After more than 23years of being a loyal customer to ABSA,paid off a bond paid off my vehicle finance and now that I need them they CANNOT help me!!! But be sure when that debit order doesn't go off they will be the first to list me!!! Iam disgusted by the way this has been handled and will NEVER speak any good of this bank like I have been doing for years. I will NEVER recommend ABSA to anyone!