ABSA loans, pathetic!

Pathetic service from ABSA. I app**** for a personal loan on the 13/06/2022 via internet banking. The requested that I send in documentation. I phoned them on 15/06/2022 to confirm that they have received they documentation. To which they rep**** yes they have, they have sent it to "back office" for finalization. On 20/06/2022 I phoned again to again to follow up on the application. Just to be informed that they never received my documentation and that I should send it again. I did, they loan application was then approved on 21/06/22. I requested that I speak to my partner and would confirm with ABSA by 22/06/22. I phoned them today to accept the loan and finalize the deal, just to be informed that they loan application had expired, and that I now have to re-apply for the loan. I shall be closing my account with them in the near future.