ABSA Loans Agents - Replies and Knowledge a JOKE

So my major issue at the moment with ABSA is their department in charge of giving people advice or information on LOANS or consolidation.

It took THREE people over 3 days to give me no information whatsoever.... The one person clearly didn't even read my mail, assumed it was homeloan reletad and passed it on to the next person. The person after that, pretty much sent a generic mail, ALSO not answering my question and the third person gave me the most simple basic answer and even asking for INFORMATION, not just a 'we might be able to do this', I got silence. AND the person is approaching me as if I'm applying for another homeloan - not the case.

The concept is easy - I ask for information on something, i.e. what optionss ABSA has, and the processes and required documents...NOT that difficult...

My request pertain to the following - I made an enquiry about Debt Consolidation Loans through ABSA, as we are trying to consolidate certain credit debt outside of our home and car - not difficult to understand. I was basically and bluntly told 'We don't do those' - Asked to elaborate, I received the following email reply:

" Thank you for your email.

Please be advised that Absa does not have a debt consolidation loan , kindly note that if you do have an existing bond with Absa you do have an option to apply for a further advance on your current bond however an application has to be initiated and referred to credit to determine affordability assessment conducting of either internal and external accounts."

This makes sense and since then, I have received info on how to do a homeloan application and NOT what was discribed above!! Surely I don't have to do a new homeloan application, as I am currently with ABSA and have an active home loan.

All I need information on is the process of doing what the last person advised is an option. No more no less - What is the process called? What is the processes, paperwork and other requirements? Sending me generic Home Loan application data, copied and pasted is pointless.

PLEASE get someone that knows what they are talking about to contact me with the relevant information and procedural walkthrough.

In general ABSA is PHENOMINAL! However, their loans department is terrible..Generic copy and past answers or the wrong information. Please sort out your agents. It would help retain customers and bring in more 'business', in this case a current client looking for help, which in turns brings in more money over a long period into the stakeholders pockets - basic business.

I'll await that call.