Absa loans, Absa Credit card, Nimble; MBD & ASS ;Absa collections

If I could I would give Absa not even a point of a star together with their attorneys Nimble and MBD & Ass. Maybe its just the best thing Arrie Rautenbach has resigned as this bank is pathetic. I have been retrenched in January 2024 (got notice in December2023) without any inclination that it was coming. I have 3 loans and a credit card with Absa. The minute I heard about the retrenchment I notified them and regularly sent documents through until I had all the correct documentation. It took them 3 months before they approved my insurance claims on the loans before they started to pay and yes I fell behind. I have been retrenched and did not pay an installment as I had the insurance cover on it and had to turn every penny. I am still unemployed. This caused the loans to fall in arrears as Absa did not pay from my retrenchment date. I was behind with one installment for December only but that got covered with the money they took from my account without notification on 7 March 2024. This is where the harassing clowns at Nimbe; MBD and Absa collections come in. They have no respect, they will be the cause people commit suicide, they cry if you are horrible to them what do they expect? From before 7AM until 8pm; 6 days a week up to 20 times a day I get called by them. The National Credit Act stipulates that is harassment and not allowed, they are allowed to call me I know; but everyday up to 20 times??? Just as it is ******* according to the National Credit Act for the credit provider to deduct money from my account without my knowledge, which Absa has done. R2000 in February and 2 payments of R8995.00 in March. After a big battle I at least got one installment back. Then we get to the credit card which according to them does not have insurance and they are not paying. My card ending with the nr - 2016 - 21/04 AVPP120393; 008114 SN670119 was taken telephonic and I took insurance on it. This card had a *****ulent transaction and I phoned the ***** division to cancel and got the current card ending with nr 2024. Nowhere was it done online and nowhere did I deny insurance. I have been asking on numerous occasions for the recorded calls but to no avail. Absa just keep on insisting I do not have insurance, and I have been handed over to Strauss attorneys. I want the proof where I denied it. They will most probably respond to this review and then it will take another month to six weeks to investigate. Absa is useless and have no idea what customer service is. And in the meantime I get phoned until I want to scream. I have no source of income and have explain my story over and over in one day, that is when I do answer the hundreds of calls. Sometimes one caller have phoned me 15 times non stop while I was on a video call interview. This is harassment in the highest level. Absa took their time to approve the insurance, why did they not pay the installments from when I was retrenched, that is why I agreed to the life insurance. Why do I have to keep explaining about my credit card and to no avail. You are not worth the name credit provider Absa, your whole system is a disgrace. You do not listen, put notes on the system or investigate properly. I did not foresee a retrenchment but **** happens. I hope you close your doors forever.