JP
Justin P
1 reviews | Active since Mar 2018
25 Apr 2020, 09:15
Absa loan problems very bad service destoying my credit score
I have a absa loan and absa made a arrangement with me to include my outstanding balance with the loan amount so i am not in arrears but now they take all my money out of my account they phone 5 times a month to make arrangements but they dont keep them im getting frustrated i think i must go to another bank
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Absa's replyOfficial
28 Apr 2020, 11:36Dear Justine
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically in the next 4hrs.
Kind regards,
Lebogang Mashiane
Group Customer Care
Absa's reply28 Apr 2020, 11:36
Official
Dear Justine
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically in the next 4hrs.
Kind regards,
Lebogang Mashiane
Group Customer Care