RM
Roelien M
1 reviews | Active since Aug 2013
11 Apr 2022, 12:43
Absa Loan center never answers
I app**** for a loan on 7 April 2022 until now I have heard nothing back I have tried the call center 5 times only to get cut off after 40 minutes of waiting I just want to find out the status
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
11 Apr 2022, 14:40Dear Roelien Morrison Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply11 Apr 2022, 14:40
Official
Dear Roelien Morrison Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
RM
Roelien M's updateReviewer Update
12 Apr 2022, 13:30Absolutely horrible experience this morning I got called by Sihle.Manyoni and told my loan is approved but I must update my number in branch and send her my ID that was done in 2013 I told her I would and did 6 times as well as a payslip and my marriage licence, I explained in the phone that I do not have a new ID she said it was fine I must just let her know when I change my number in branch so I took time of work to go do so..... Now she sends as email saying that she is withdrawing my application because I send the wrong ID (The one that she asked for over the phone and via email was send to her)............... I have never experienced such bad service in my live I send what she asked and now she withdraws the application
RM
Roelien M's update12 Apr 2022, 13:30
Reviewer Update
Absolutely horrible experience this morning I got called by Sihle.Manyoni and told my loan is approved but I must update my number in branch and send her my ID that was done in 2013 I told her I would and did 6 times as well as a payslip and my marriage licence, I explained in the phone that I do not have a new ID she said it was fine I must just let her know when I change my number in branch so I took time of work to go do so..... Now she sends as email saying that she is withdrawing my application because I send the wrong ID (The one that she asked for over the phone and via email was send to her)............... I have never experienced such bad service in my live I send what she asked and now she withdraws the application
Absa's replyOfficial
12 Apr 2022, 15:05Dear Roelien Morrison Thank you for your posting.
Our office referred the matter to our management team for intervention and feedback.
We will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
Our office referred the matter to our management team for intervention and feedback.
We will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
Absa's reply12 Apr 2022, 15:05
Official
Dear Roelien Morrison Thank you for your posting.
Our office referred the matter to our management team for intervention and feedback.
We will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
Our office referred the matter to our management team for intervention and feedback.
We will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
RM
Roelien M's updateReviewer Update
13 Apr 2022, 12:55Thank you so much Manyoni sorted the matter out she was very helpful and it was a pleasure to talk to her
RM
Roelien M's update13 Apr 2022, 12:55
Reviewer Update
Thank you so much Manyoni sorted the matter out she was very helpful and it was a pleasure to talk to her
Absa's replyOfficial
13 Apr 2022, 15:41Dear Roelien Morrison
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply13 Apr 2022, 15:41
Official
Dear Roelien Morrison
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd