SO
Sandra O
1 reviews | Active since Feb 2020
02 Feb 2021, 14:42
ABSA Loan arrangements offers no help
I am currently employed and on UIF. I called Absa loans last week and asked them to stop my loan debits because I didn't know when or how much I will get paid from UIF. The lady said she will stop the debits and I should call on advance to make payment arrangements once I know how much I can afford. Last night my UIF came in and Absa deducted my loan amount leaving me with R300 for the month. When I called them the lady just said that they don't do reversals and put me through to the complaints department. My complaint was logged but it will take up to 5 working days to process and that's not even guaranteed that I will get that money back. What i am suppose to do Now?
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Absa's replyOfficial
02 Feb 2021, 17:26Dear Sandra , Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply02 Feb 2021, 17:26
Official
Dear Sandra , Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe