Absa loan approved, please confirm by calling..HOW

So I app**** for a \5min loan\" on ABSA's Internet banking. It was pre approved on Friday, went to ABSA Menlyn on Saturday, where I was told I have to call the call centre. Called the call centre, waited 10 minutes, gave up. Seriously. Then I got Messages from ABSA, saying to call Thlalefo at *** and MANDY at *** with my reference number. Called Thlalefo