ZK
Zama K
1 reviews | Active since Feb 2014
04 Feb 2022, 09:32
Absa loan application
Hi, Ive been waiting for feedback for 4 days for a provisional loan application, no one has called me and the call centre never picks up.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
04 Feb 2022, 12:28Dear MISS NZ MBATHA
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***1.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***1.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply04 Feb 2022, 12:28
Official
Dear MISS NZ MBATHA
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***1.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***1.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
ZK
Zama K's updateReviewer Update
04 Feb 2022, 13:40Thank you for your prompt response.
ZK
Zama K's update04 Feb 2022, 13:40
Reviewer Update
Thank you for your prompt response.
Absa's replyOfficial
04 Feb 2022, 16:50Dear MISS NZ MBATHA
It's a pleasure, will keep in touch.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
It's a pleasure, will keep in touch.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply04 Feb 2022, 16:50
Official
Dear MISS NZ MBATHA
It's a pleasure, will keep in touch.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
It's a pleasure, will keep in touch.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,