ABSA Loan Accessor service

I am appalled at the shocking service<br> <br> I app**** for a personal loan of R15000 on Sunday the 6th December. I got an sms saying my loan has been provisonally approved and I must email supporting documents which I did on Monday the 7th December. On Thursday the 10th December I got another sms saying thank you, for your documents a consultant will contact you shortlly. More than 10 days and nothing - I phoned the call centre numerous times and they said Lerato will get in touch with me.. Still waiting. Then I phoned the call centre again a few days later, they said I failed the security question check and I must go the the branch. The Branch coudlnt' help so and just told me to phone the loan call centre again which I did there. Then I was told Lerato is in charge and she will call me. I said but she doesn't so they will escalate to her manager as she is not there. Then I get an sms saying my loan is declined and when I phoned to check why, the call centre couldn't help me as he says there is no reason on the sytem. I am sick of going back and forth and two weeks after provisional approval, not one call from Lerato. Really bad service from a bank that offers and promises good servic