1 reviews | Active since Aug 2013
Absa loading incorrect details causing bad name
My new car was suppose to go off,(first debit order)but Absa had my accounto info wrong,even though it was correct on my application forms.<br> <br> I phone Absa and asked them why it did not go off,as i found out my info was wrong they told me to make a payment. I made a payment. 3 months later I only saw that the amount Absa gave me was actually not correct and that I owed R62-this i payed 3months later as my statement went to the wrong p.o box and the owner gave me the satement. Again Asba had my p.o box info incorrect even though my it was on my application form.<br> <br> All of these calls were recorded by Absa and I feel this is not my fault-I even phoned Absa and asked if this matter will affect my ITC and they said no,because it was a fault from their side. <br> So now 4 months later my itc report is showing that I am not up to date with my car payments, in this case causing me not to apply for any credit cards ex...<br> Itc can not help me as they say absa should sort this out??<br> So tired of phoning and nobody helping me..<br> It should not be my fault that the responsible person could not fill in the info that is on several pages in black and white.<br> Now I sit with a bad name
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
