1 reviews | Active since Feb 2018
Absa listed me with SAFPS for reporting money that went in my account without my knowledge
I have bad experience with absa i open an account with absa wanting to switch my salary from capitec as they don't have cheque account and i wanted to grow my credit score. Then there was funds of 5130 that went in my account which I don't know about since i dint have a phone then it was ****** so when i got another phone I notice that the was transactions that went to my account i which im not aware of as i was expecting my salary to be in there 25 of March i then call customer care to assist me to check where was the money coming the Agent i spoke to advised me that he will lodge a query with ***** department for investigation they will come back to me we the block the card in the mean time.
while i was waiting for feedback the boom i receive a letter from SAFPS saying absa has listed me with them for ***** how ? nobody came back to me with feed back
I was advise to call Karabo Msareri from absa the phone rings no answer I called customer care I spoke to Sibongile Miya who is the investigator in my account I ask her why im I listed with SAFPS for reporting money that want in my account I was told that the funds was widrwan with my card which im not aware of she then told me to go to police station to open a case the police office called her to ask which case im I open as I didn't commit a crime the money went in my account which i don't know about she told the police to leave it she will call me back since then i have been calling abasa up and down with assistance and the refuse to put me through to the manager
I need Answers abasa I need to know what really happened in my account and why was I listed with SAFPS for reporting money that I don't know about
just following up on feed back regarding this matter I haven't receive any call from Absa yet
thanks
Sophy
just following up on feed back regarding this matter I haven't receive any call from Absa yet
thanks
Sophy
I have emailed you feedback yesterday.
Kind regards
I have emailed you feedback yesterday.
Kind regards
I have referred the matter back to ***** department.
Kind regards
I have referred the matter back to ***** department.
Kind regards
The matter was referred back to our ***** department.
We have been informed that unfortunately, the bank does not allow us to continue doing business with people whose accounts were used as mules.
It is also of great concern to us that you were unable to tell us how your card and pin were utilised to withdraw funds and the bank has lost money as a result.
We cannot keep this case open because it has been resolved and therefore it is going to be closed.
Trust that you find the above in order and confirm we are closing our file herein.
Kind regards
The matter was referred back to our ***** department.
We have been informed that unfortunately, the bank does not allow us to continue doing business with people whose accounts were used as mules.
It is also of great concern to us that you were unable to tell us how your card and pin were utilised to withdraw funds and the bank has lost money as a result.
We cannot keep this case open because it has been resolved and therefore it is going to be closed.
Trust that you find the above in order and confirm we are closing our file herein.
Kind regards
