MV
Marius V

1 reviews | Active since Jun 2013

04 May 2023, 14:19

Absa listed me ********ly and Prematurely on the Credit Buro's.

"Without Prejudice"

I recently found out that Absa has listed me on the Credit Buro for my credit card. I as a consumer did not receive any notice stating that if I do not pay the account with 28 business days that I will be listed on the Credit Buro's as well as that I would be handed over to outside debt collector. Therefor the listing was done prematurely as well as ********ly. As per Credit Act of the South African law was, I supposed to receive notes that I must pay my account with 28 business days and if not, I will be listed and handed over to an outside debt collector.

Absa, please remove my details on the Credit Buro's immediately and let's do it the right way. I, as a consumer, have the right to be informed of your attention to list me on the Credit Buro's. Remove me form the Credit Buros within 24 hours or I will lay a formal complaint at the Banking Ombudsman in this regard as this adverse listing was ******** and prematurely done.

0
Replies (2)
Absa
Absa's reply04 May 2023, 14:26
Official
Dear Marius Venter

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for  your complaint is  C-***9
 
Kind regards,
Group Customer Care
Basani Hlungwane 
MV
Marius V's update04 May 2023, 14:36
Reviewer Update
Thank You. I am looking forward to your communication. Please email me on ***