Absa ***** line in cahoots with Mr D

Actually, -5*. Reported 2 *****ulent Mr D Transactions on 13 October (I'm in the WC, these were for groceries from PnP Menlyn). Payments were reversed. Replaced my card. Transactions were re-authorised today by investigator Nkosinathi without any explanation to me. Phoned me after I had phoned the ***** line again without identifying himself or where he was calling from, then put the phone down in my ear when I had finally extracted the information from him. Really?